IT Help Desk Winter Break Hours
During the Winter Break, the IT Help Desk will remain open for support 24/7. Limited staff and resources will be answering calls and monitoring emails during this time. Please be advised that a reduced response time may occur.
Issues that involve individual access to systems or individual transactions will not be considered critical and will be handled as quickly as possible based on resources available. If Staff are unable to resolve the issue at that time, we will resolve it when full staff returns after the break.
Critical issues or outages will be addressed by on-call personnel. Critical issues are service-affecting problems with the systems supporting necessary business processes.
Contact the IT Help Desk:
- Phone: (866) 974-1222
- Email: firstname.lastname@example.org